Service Terms

1. Parties and contact

Your agreement is with Lowcountry AI LLC. You can reach us at hello@lowcountryaisystems.com, or by mail at 1964 Ashley River Rd, Ste B #80391, Charleston, SC 29407.

2. The service

We cut short vertical clips with captions from the episode you send us, and deliver five clips per episode. If an episode is too short to give five clips worth posting, we tell you before we start, and you can send another episode instead. We work with video podcasts in English, up to three hours long. We may improve how we make clips over time without reducing what you paid for. We may decline an episode or end a plan at any time, and if we do, we refund what you paid for work we have not delivered.

3. Fees, payment and cancellation

Prices are in US dollars and are the ones shown on our website or at checkout when you pay. Payment is due before we begin work on an episode. A single episode is a one-time payment.

Monthly plans renew automatically each month until you cancel. You can cancel at any time by emailing us. Cancelling stops the next charge, and the current month runs out the episodes it covers. A month already delivered is not refunded.

If you send fewer episodes than your plan covers in a month, one unsent episode carries into the next month and expires 30 days after it carries over. We hold one carried episode at a time.

You may pause a monthly plan once, for one calendar month, at no charge. Billing resumes the month after, and a carried episode is held until then.

If you sign up at an introductory rate, it applies for the period stated at checkout. We offer it in return for an honest testimonial about our service and your written permission to show your clips as examples of our work, as Section 6 describes. There is no minimum term, and you may cancel in any month. When that period ends, or if you withdraw that permission under Section 6, your plan continues at our standard monthly price at that time unless you cancel, and we will email you at least seven days before your price changes.

An episode beyond what your plan covers in a month is billed at the extra-episode price for your plan, and we confirm it with you before we start. Work outside Section 2 is quoted in writing before it begins.

4. Delivery

We deliver by 11:59 PM Eastern Time on the second business day after we receive your file, not after you publish your episode. Business days are Monday through Friday, excluding US federal holidays. We receive your file when a link we can open reaches us, and a link that reaches us after 5 PM Eastern Time, or on a day that is not a business day, counts as received on the next business day. If an event outside our control interrupts delivery, we will tell you and the delivery time pauses. If we deliver an episode late, that episode is free, and we refund what you paid for it. For an episode your monthly plan covers, that is one quarter of that month's charge. If we cannot deliver an episode at all, we refund that episode. These refunds are your only remedy for a late or missed delivery.

5. Your content

You confirm that you own or have permission to use everything you send us, including guest appearances, music and any other third-party material, and that your guests agreed to appear in your episode and in clips cut from it. You allow us, and the service providers who help us run the service, to store, process, edit and deliver that material to produce your clips. We may keep delivered clips and our notes on them to check and improve our own work. We never publish them, or use them to make clips for anyone else, without your permission, and we delete them if you ask. Neither we nor our service providers use your material to train AI models. If a claim arises from material you supplied, you will cover us for it.

6. Your clips and our portfolio

You own the finished clips outright, with no restriction on how you use them. We show your clips as examples of our work only with your written permission, and if you withdraw it, we take them down promptly. We do not work exclusively for any client and may serve other shows, including shows similar to yours.

7. No performance promise

We do not promise any level of views, followers, reach, revenue or growth, and no such promise has been made to you. You decide what to publish. We deliver files and you post them.

8. Defects and revisions

This service does not include revision rounds. If a delivered clip is defective, meaning wrong audio or damaged captions, tell us within seven days of delivery and we will recut it at no charge. A defect is not a revision.

9. Your files and where we operate

Your clips stay available to download for 90 days after delivery. Our Privacy Policy explains what else we keep and for how long. This service is offered to clients in the United States.

10. Security, limits of liability, law and venue

We take reasonable care to keep your files secure, and we will tell you promptly if we learn that your files were accessed without permission. Apart from what these terms promise, we provide the service and this website as they are. Our total liability to you is limited to the fees you paid us in the three months before a claim, except for our gross negligence or willful misconduct, or where the law does not allow a limit. South Carolina law governs these terms, and any dispute will be heard in the state or federal courts in Charleston County, South Carolina.

11. Using this website

You may browse this website and share links to it. Please do not copy its content for commercial use, interfere with how it works, or try to reach parts of it that are not public.

12. The whole agreement, and changes to it

These terms and your order are the entire agreement between us and replace anything said or written before it. We may update these terms. A change applies only to orders and billing periods that begin after it takes effect, never to work you have already paid for, and we will email clients with an active plan at least 14 days before it takes effect. If you do not accept a change, you may cancel before it applies. Each version carries the date it was last updated, and we will send you any earlier version on request. If any part of these terms cannot be enforced, the rest still applies.